Your privacy is important to us!
The GDPR (General Data Protection Regulations) brought in to force by the UK and European Governments on 25th May 2018, states that you must give your consent for us to hold and correctly store any and all contact details you provide to enable us to supply the services requested. By continuing to use this site you are agreeing to our use of your data.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand how we will treat and regard your personal data.
SQuink is owned by Carl Saunders t/a SQuink and may also be referred to as SQuink Web Design, SQuink Hosting or SQuink Web Hosting. Our address is SQuink, 14 Summerville Road, Stanningley, Pudsey, LS28 6EL.
SQuink may be both a data controller and data processor of personal data.
Any personal information that you provide by filling in forms on our website. This includes information provided at the time of emailing us or registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased.
If you contact us by letter or email, records of the correspondence may be kept.
Information obtained during meetings, in person or by video or text message or by any other means may be kept.
Details of transactions you carry out through our site and of the fulfilment and administration of your orders.
We may also record technical data such as your operating system, browser type, referring/exit pages and URLs, number of clicks, domain names and pages viewed in our server logs. This information may be used for security purposes.
In the circumstances where we are acting as a data processor, we shall only act on the instructions of our customer as the data controller. If you provide us with personal data (for example, when registering a domain on your behalf), you warrant that you have provided the express consent for us to disclose your data to the relevant third parties.
To register a customer account.
To process orders/services that you have placed with us.
To handle customer service enquiries.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered-into between you and us, written or verbal.
To allow you to participate in interactive features of our service, when you choose to do so.
To provide you with assistance in supporting you. For example, you may consent to informing us of passwords to allow us to help you achieve your objective.
To notify you about changes to our service.
For the avoidance of doubt, SQuink will never sell your personal data to third parties.
We may use the information provided by you to perform automatic decisions about the services that we provide. This helps us combat fraud and abuse and this information never leaves our network.
The personal data that we collect from you will be stored on our I.T. equipment inside the European Economic Area (“EEA”). Occasionally, we may have to transfer personal data outside of the EEA. For example, domain registration data needs to be sent to our domain registrar outside of the EEA. By submitting your personal data, you agree to this transfer, storing or processing of data outside the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR and our data protection policies. Your data will also be backed up to the iCloud, which may be stored inside and outside the European Economic Area (“EEA”).
If we host your website or you choose our hosting service then this may result in your information being transferred to and from the relevant servers, which may be outside the European Economic Area (“EEA”). You consent to us sharing your data in this way.
We only retain your personal data for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
Invoice data is kept for a minimum of 6 years as required under UK Law.
SQuink infrastructure backups are stored using iCloud until deleted or no longer required. Once deleted, they will be removed from the iCloud after 30 days. Web Hosting data is stored on third-party servers until deleted. This data will be removed if you cancel your services. In addition to iCloud backup, we may also backup files to MEGA, for a belt & braces approach to file backup.
In the rare event backups containing personal information are restored post-deletion, SQuink will make every reasonable effort to ensure data that has been forgotten is not inadvertently restored and ensure all traces of data are removed within a maximum period of 180 days unless additional retention obligations apply.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:-
The right to request a copy of your personal data which we hold about you.
The right to request that we correct any personal data if it is found to be inaccurate or out of date. You can view, edit and remove your personal data by contacting us.
The right to object to our use of your personal data and request your personal data is erased where it is no longer necessary for us to retain such data. This is known as your right to be forgotten. Please note that there may be legal reasons as to why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
The right to lodge a complaint with the Information Commissioners Office. Please see https://ico.org.uk/make-a-complaint for further information.
By entering into this agreement, you agree to the processing of data by the third parties listed below. When we introduce any new, or change any existing third-party agreements, we will ensure this policy is updated at least 30 days before the new third party processes any data.
Apple - Active use & Backup of business related data.
Mega - Active use & Backup of business related data.
Google - Active use & Backup of business related data & use of location data.
Google - Domain Services.
Squarespace - Domain Services.
Nominet - Domain Services.
Asura - Hosting Services.
Host Media - Hosting Services.
Invoice Plane - Financial records.
Santander - Financial records.
In the event of a data breach, the affected individuals will be contacted within the timescales specified in the GDPR, it will be reported to the Information Commissioner, and a full report - highlighting any risks - will be provided.
We may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:-
To estimate our audience size and usage pattern;
To store information about your preferences, and so allow us to customise our site according to your individual interests;
To speed up your searches;
To recognise you when you return to our site.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Data Controller/processor - Carl Saunders t/a SQuink Web Design.